Right of return / Returns

We will always do our best to satisfy our customers. However, due to the personalization of our products, we cannot allow returns if the customer changes their mind or has misspelled names or texts when placing the order. Please check the spelling of the names or texts you want to put on our products before you complete your order!

What should I do if my product has a defect?

We pride ourselves on the quality of our products and every order is quality checked before it is shipped. In the unlikely event that you receive a product that falls below our quality standard, complaints must be made in writing within 10 days of the package being delivered, otherwise they will not be considered (the date of delivery or postmark of the return is the determining factor) . Depending on the claim, a photo of the product may be requested. Once we have confirmed the defects, we will replace the product or refund your money.

Can I return a non-personalised product?

We grant a right of return on our non-personalised products. Please return the unwanted products to us within 14 days of delivery of the parcel (the date of delivery or the postmark of the return is decisive). 

Unfortunately, we cannot offer you the right of return in the following cases:

• In case of damaged items (except for items received defective).
• In case of visible signs of use.
• For personalised items made according to the details on the order confirmation.

The cost of return shipping is the responsibility of the customer.

Please send returns to the following address:

Hugin Ltd.
Love Kids
Soodstrasse 57
CH-8134 Adliswil

Important! Please enclose the delivery bill in the return package.

Upon receipt and verification of your return, we will promptly refund the amount to the payment method used at the time of order. If ordering on account, the returned item(s) will be cancelled and you will receive an adjusted invoice from us via email. Please note that this process may take up to 14 days.

For the further legal regulations we refer to our terms and conditions.

If you have any questions or uncertainties, please do not hesitate to contact us.
E-mail: info@lovekids.ch Tel. 044 716 16 10 (please note customer service hours)

YourLove Kids Team